Q. What is the cancel deadline for
my booking?
This varies from hotel
to hotel. It is stated in the booking confirmation.
Q. What is the cancel penalty?
The amount varies
from one hotel to another. If you make a cancellation that is considered
late as per the hotel’s Cancel and Amend Policy,
you
will usually be charged an amount equivalent to one night’s stay
for each room booked.
Q. How do I cancel my reservation?
All cancellations must be advised
to the Reservation Staff who sent you the original confirmation
message. All cancellations must be advised
via
e-mail or fax before the cancellation deadline given to you, or
cancellation charges will apply. If you have not received acknowledgement
of your cancellation from us, you are advised to double check, as
cancellation/no-show charges
will apply.
Please note that we are unable to cancel bookings through the telephone.
This is to avoid any misunderstanding relating to
your booking.
Q. What is the "No Show" penalty?
If no cancellation has been
received and you fail to show up at the hotel, NO REFUND is applicable.
Q. REFUND
We
will refund the amount less bank handling charges of 5% of the total
booking value or RM 50.00 minimum charge (whichever is greater)
provided the cancellation is made before the specified non-cancellation
period. With regards to cancellations made within the
non-cancellation period or any amendment of stay upon check-in, the user will be refunded the amount
after less any cancellation and administrative charges.
In
the case of short stays (immature stay) after checking-in at the
Hotel, the user need to fax or e-mail to the person who sent you
the
original confirmation before you check out to validate your short
stay.
For
special periods like, but not limited to, Christmas, New Year, Chinese
New Year and Formula 1 period, please note that no refunds are available.
Please consult one of our Customer Service Staff for the exact period
at each hotel.
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