| Frequently
Asked Questions |
|
Room
Information
and Rates
|
| 1. |
Please
advise is the rate for per room or per person basis? |
| 2. |
Please
advise what currency is the room rate quoted in? |
| 3. |
Can
you elaborate what is the difference between the following
room types and occupancy - Single, Twin, Double, Triple,
Family, Quad, Suite, Apartments? |
| 4. |
Can
you explain what is the difference between these room
categories - Standard, Superior and Deluxe? |
| 5. |
Please
advise Is breakfast included in the room rate? |
| 6. |
Can
children stay for free? |
| 7. |
Please
advise Is Tax and Service Charge included in the rates? |
| 8. |
Do
you provide further discounts for travel industry staffs,
students and senior citizens? |
|
| |
|
Room
Availability |
| 1. |
Is
the room always available? |
| 2. |
How
to confirm availability for a particular date? |
|
| |
| Reservation
Procedure |
| 1. |
How
do I make my
reservation? |
| 2. |
Can
you elaborate which information (fields) required in the
12explore.com/Hotelreservation.com.my Reservation
Form |
| 3. |
How do I know that my reservation is confirmed? |
| 4. |
How
long will it 12explore.com/Hotelreservation.com.my to
reply to my reservation request? |
| 5. |
How
do I know that my reservation is confirmed?
|
| 6. |
IWhy
haven't I receive any reply or email confirmation even
after I have submitted my credit card information ? |
|
| |
| Deposit
and Prepayment |
| 1. |
Please advise is Prepayment required for reservation?
|
|
| |
|
Amendment/Changes
in Travelling Dates |
| 1. |
Please
elaborate amendment policy for my booking? |
| 2. |
Please
advice is there any penalty for late amendment? |
| 3. |
How
do I amend/change/alter my reservation? |
| 4. |
Please
advise how do I know that my amendment is confirmed? |
|
| |
|
Cancellation |
| 1. |
How
in advance I must cancel/what is the cancellation deadline
for my booking? |
| 2. |
How
do you charge cancellation penalty? |
| 3. |
Please
advise how do I cancel my reservation? |
| 4. |
If
I am not able to travel, what is the "No Show" penalty? |
| 5. |
Please
advise how do I Know that my cancellation is confirmed?
|
|
| |
